You might think of quality assurance (QA) as something needed for manufacturing, not customer relationship management. But as G.M. Hostage of Marriot says, “For a service organization, quality control of employee attitude and performance is pretty much the equivalent of product quality control for a manufacturer.” Quality Assurance Checklist No matter the size of your business, […]

What is a Quality Engineer? A Quality Engineer works within the quality team to ensure the overall quality of a manufactured product and is tasked with creating documentation, devising quality tests and defining the criteria a test result should meet. They play a key role in fixing issues when they arise. Some Companies might call this role: […]