When the Great Recession struck, many companies switched from hiring full-time, traditional workers to a business model where they hire a mix of W2s and flexible workers, such as temps and freelancers. That’s happening again, with many companies facing uncertainty and hesitant to add permanent jobs to payroll. Recent research by Gartner found that 32% of organizations […]

You might think of quality assurance (QA) as something needed for manufacturing, not customer relationship management. But as G.M. Hostage of Marriot says, “For a service organization, quality control of employee attitude and performance is pretty much the equivalent of product quality control for a manufacturer.” Quality Assurance Checklist No matter the size of your business, […]

What is a Quality Engineer? A Quality Engineer works within the quality team to ensure the overall quality of a manufactured product and is tasked with creating documentation, devising quality tests and defining the criteria a test result should meet. They play a key role in fixing issues when they arise. Some Companies might call this role: […]